What helps us understand your experience?

Tell us which garment you ordered, how your team uses it and whether the colour, fit and branding matched your approved details. Specific observations are more useful to another buyer than a general rating. You might describe how you chose the size mix, how the artwork review went or whether the information provided before ordering was clear.

You can share a close-up of the finished logo or a team photograph if you have permission from everyone shown and from the company whose branding appears. Please avoid including private invoices, addresses or personal contact details in photographs intended for publication. We ask for permission before publishing customer feedback on this page.

Feedback and order support

If something is wrong with an order, contact Sungrace directly with the order reference and clear photographs of the concern. Include the approved artwork or colour reference when relevant. The return and refund policy explains how we review incorrect supplied colours and embroidery or DTF that differs from an approved proof, while preserving applicable consumer rights.

The office scenes below are design inspiration. They illustrate possible colour combinations and team settings; they are not evidence of customer orders. Genuine customer comments will be identified separately when available. You do not need to write a positive review to receive help with your order.

Get help with a supplied order →